Frequently Asked Questions

Beginning Exams & Career

Does the Actuarial Bookstore sell all of the texts for each exam?

Which textbooks should I select?

How do I select a study manual and/or other supplemental materials?

Do you sell SOA or CAS study notes?

How can I learn more about a particular product?

What calculator do I need?

How quickly do I receive electronically distributed study manuals?

Can I register for live seminars through the Actuarial Bookstore?

Does the Actuarial Bookstore offer discounts?


Ordering

How can I order? What is the fastest way to order?

What payment methods are accepted? When is my credit card charged?

What do you mean by pre-order? Why should I pre-order?

Does it matter what type of internet browser or computer I use?

Was my order processed correctly?

How do I know if an item is on back-order?

How do I know my seminar registration is confirmed?

How can I cancel an order?


Shipping Information

How quickly will I get my order?

When will my backordered items ship?

When will my pre-ordered items ship?

Do you ship to my country?

I didn't receive a tracking number. My tracking number is invalid.

Is a signature required for delivery?

Can I save money on international shipping by using an alternative method?

I received a damaged item or my shipment arrived missing items.


Returns

30 Day Return Policy

Where do I send my return?

How do I return the items?

When will I receive my refund?

Who is responsible for the return shipping charges?